Frequently Asked Questions
-
Q. If I bought my phone somewhere else, can I purchase or subscribe to RadioShack Mobile Product Support?
A. The self-help website and forums are available to anyone! Just make an account with us and start posting. The phone, chat, and email support is limited to RadioShack customers. -
Q. How will this service help me?
A. RadioShack Mobile Product Support is here specifically to troubleshoot any problem you may encounter, as well as walk you through customization and daily use of your mobile device. -
Q. How can I contact mobile product support?
A. You can post on the forums or find support in our self-help tools located at www.RadioShack.com/MobileProductSupport. -
Q. Do you have Spanish speaking specialists?
A. Yes! -
Q. Are there any hidden fees?
A. No! The website and forums are a totally free service. Phone, chat, and email service are available for free for accounts that purchase a wireless device from Radioshack. -
Q. How long does my support last?
A. Access to the website and forums is unlimited (Phone, chat and email support is unlimited for the lifetime of any wireless device purchased from Radioshack). -
Q. What devices can you help me with?
A. All wireless devices that are sold in RadioShack stores: prepaid and postpaid phones, air cards, and tablets. -
Q. Can we change a plan or ask about billing?
A. No, we don't have access to the customer's carrier account. However, we can answer questions about a selected service and plan. -
Q. Where are you located?
A. Pacific Northwest, Washington State. -
Q. Can we order phones through you?
A. No. -
Q. Do you have In-store tech support / seminars?
A. Not at this time. -
Q. Can I add minutes to my prepaid account or pay my bill through you?
A. No, we don't have access to the customer's account or carrier billing system. -
Q. Are you part of RadioShack?
A. Yes. -
Q. Do you offer in-home services?
A. No. -
Q. Are there premium service add-ons?
A. No, everything is free. -
Q. Do you support rooting/jail breaking/unlocking phones?
A. No, because it may void the phone's manufacturer warranty. -
Q. Does RadioShack Mobile Product Support use affect my carrier or manufacturer warranty?
A. No, in fact we avoid doing or suggesting anything that may affect the warranty of your device.